You don’t need to know the technical terms
An error message, an account you can’t access or software that won’t behave is enough to start the conversation. Tell Jacques what you were trying to do and what happened instead. He’ll ask for the details needed to understand the problem and explain the available options.
A few details help
Include the device or software you’re using, when the problem started and whether it affects anyone else. An error message can be useful too. Keep passwords and recovery codes out of your enquiry. If Jacques needs access to help, you’ll discuss how to arrange it.
Local enquiries and remote support
Stellarix is based in Cape Town and welcomes remote support enquiries from across South Africa and internationally. Jacques will confirm whether he can help remotely and arrange a suitable time. If the problem needs someone to inspect the device in person, discuss your location and the options first.
Help with business email, too
For a new business mailbox, domain change or hosting setup, take a look at the domains and email service. If you’re unsure where the problem sits, describe it in your enquiry and Jacques will help you work out where to start.
View domains and email setup